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  Questionnaire Name - 食店服務質素
  Showing 1-15 of 15     
1   我們現正進行一項食店服務質素的問卷調查,請選擇以下一間食店作出評價 :
 
 
 A-譚仔米線 (93)
 B-澳洲牛奶公司 (119)
 C-蘭芳園 (88)
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2   第一部份 – 等候時間方面--
你覺得本食店需要你等候入座時間為:
 
 
 A-短(5-10分鐘) (58)
 B-適中(10-15分鐘) (77)
 C-長(15分鐘或以上) (165)
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3   你覺得本食店需要你等候落單時間為:
 
 
 A-短(5-10分鐘) (82)
 B-適中(10-15分鐘) (68)
 C-長(15分鐘或以上) (150)
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4   你覺得本食店需要你等候上菜時間為:
 
 
 A-短(5-10分鐘) (61)
 B-適中(10-15分鐘) (81)
 C-長(15分鐘或以上) (158)
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5   第二部份 – 食品方面--
你認為本食店提供之食品種類是:
 
 
 A-多 (30)
 B-適中 (120)
 C-少 (150)
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6   你認為本食店提供之食品味道為:
 
 
 A-不滿意 (120)
 B-普通 (114)
 C-滿意 (66)
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7   你認為本食店提供之食品價格為:
 
 
 A-便宜 (33)
 B-適中 (106)
 C-昂貴 (161)
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8   第三部份 – 整體食店評價--
你認為本食店之環境衛生及舒適方面是:
 
 
 A-滿意 (48)
 B-普通 (118)
 C-不滿意 (134)
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9   請就以下1項對本食店之員工服務質素作出評分(5為最好,1為最差)
禮貌
 
 
 A-5 (19)
 B-4 (40)
 C-3 (58)
 D-2 (60)
 E-1 (123)
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10   請就以下1項對本食店之員工服務質素作出評分(5為最好,1為最差)
效率
 
 
 A-5 (28)
 B-4 (49)
 C-3 (52)
 D-2 (48)
 E-1 (123)
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11   請就以下1項對本食店之員工服務質素作出評分(5為最好,1為最差)
儀容整潔
 
 
 A-5 (17)
 B-4 (45)
 C-3 (57)
 D-2 (57)
 E-1 (124)
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12   第四部份 – 顧客類別--
請問你的性別是:
 
 
 A-男 (141)
 B-女 (159)
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13   請問你的年齡是:
 
 
 A-18-25歲 (67)
 B-26-30歲 (124)
 C-31-45歲 (72)
 D-46歲或以上 (37)
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14   你每月平均光顧本店是:
 
 
 A-0-3次 (197)
 B-4-6次 (83)
 C-7次或以上 (20)
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15   你會否再次光顧本店:
 
 
 A-會 (84)
 B-可能考慮 (94)
 C-不會 (122)
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