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Questionnaire Name - Question for the wayfinding users in the shopping mall.

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1	Which of the following is your favorite shopping mall?
	A- Harbour City (51)  B- i-Square (2)  C- K11 (4)  D- The Element (8)  E- The One (5)
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2	Have you ever get lost in the shopping mall?
	A- Yes (41)  B- No (29)
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3	If yes, why? Because of poor wayfinding system? If no, please go to next question.
	A- Yes (23)  B- No (17)
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4	In which situation you will use the wayfinding in the shopping mall?
	A- First visit the mall (8)  B- Get lost (12)  C- Cannot find a shop that you want (38)  D- Cannot find the facility of the mall (car park, toilet…) (7)  E- Try short cut (4)  F- Other, please explain (1)
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5	What is the best description of wayfinding in the shopping mall?
	A- Billboard (4)  B- Kiosk (2)  C- Info Center (11)  D- Signage (15)  E- Location Map (38)
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6	Design (color, size, materials…)
	A- 1 (15)  B- 2 (18)  C- 3 (17)  D- 4 (8)  E- 5 (12)
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7	Functions
	A- 1 (38)  B- 2 (9)  C- 3 (11)  D- 4 (3)  E- 5 (9)
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8	Interactive
	A- 1 (11)  B- 2 (13)  C- 3 (26)  D- 4 (12)  E- 5 (8)
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9	Location
	A- 1 (35)  B- 2 (16)  C- 3 (5)  D- 4 (8)  E- 5 (6)
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10	Type
	A- 1 (12)  B- 2 (19)  C- 3 (22)  D- 4 (14)  E- 5 (3)
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11	Do you think efficient and effective wayfinding system in shopping mall can enhance your shopping experience?
	A- Yes (57)  B- No (13)
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12	In the future, what kind of factor that you think wayfiniding in the shopping mall should be improves?
	A- More mobile (23)  B- User interface (15)  C- More personalization (13)  D- Materials (2)  E- More Information (promote, trend, news…) (14)  F- Other, please explain (3)
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13	3D map
	A- 1 (14)  B- 2 (16)  C- 3 (23)  D- 4 (8)  E- 5 (9)
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14	Discount information
	A- 1 (18)  B- 2 (24)  C- 3 (12)  D- 4 (10)  E- 5 (6)
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15	Make use of your own portable device (GPS, sms…)
	A- 1 (24)  B- 2 (11)  C- 3 (20)  D- 4 (8)  E- 5 (7)
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16	Mall event/promotional news
	A- 1 (11)  B- 2 (20)  C- 3 (27)  D- 4 (9)  E- 5 (3)
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17	Shopping tips
	A- 1 (7)  B- 2 (18)  C- 3 (28)  D- 4 (12)  E- 5 (5)
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18	Do you have any suggestions for shopping mall’s wayfinding improvement?
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19	Do you think Harbour City’s wayfinding design well?
	A- 1 (3)  B- 2 (20)  C- 3 (34)  D- 4 (12)  E- 5 (1)
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20	Do you think Harbour City’s wayfinding function well?
	A- 1 (2)  B- 2 (14)  C- 3 (42)  D- 4 (10)  E- 5 (2)
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