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Questionnaire Name - Survey on Internet Banking in Hong Kong

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1	Have you ever used Internet banking services?
	A- Yes (143)  B- No (66)
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2	What is/are the reason(s) of using Internet banking instead of other banking channels? (multiple answers)
	A- Convenience (139)  B- Saves money (10)  C- Able to manage finance more efficiently (79)  D- Others (8)
	No Selection (67)   Select 1 item (60)   Select 2 items (70) Select 3 items (12)   Select 4 items (0)
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3	How long have you been using Internet banking services?
	Maximum  84 Minimum  1 Average  28.90 Sum  4,017
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4	How did you first become aware of the Internet banking services?
	A- Through bank branch (42)  B- Promotion material sent by bank (59)  C- Bank telemarketing (2)  D- Television advertising (10)  E- Other advertising channels (6)  F- Recommendations from friends/relatives (19)  G- Others (3)
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5	How many Internet banking account(s) do you have?
	Maximum  7 Minimum  1 Average  1.86 Sum  262
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6	Which Internet banking service provider(s) are you currently using? (multiple answers)
	A- HSBC (97)  B- Bank of China (18)  C- Standard Chartered (15)  D- Hang Seng Bank (54)  E- Bank of East Asia (12)  F- DBS (9)  G- Citibank (7)  H- Dah Sing Bank (3)  I- Wing Hang Bank (1)  J- Citic Ka Wah Bank (2)  K- Wing Lung Bank (0)  L- Fubon Bank (0)  M- Shanghai Commercial Bank (4)  N- Bank of Communications (2)  O- Others (7)
	No Selection (71)   Select 1 item (72)   Select 2 items (45) Select 3 items (16)   Select 4 items (4) Select 5 items (1)   Select 6 items (0) Select 7 items (0)   Select 8 items (0) Select 9 items (0)   Select 10 items (0) Select 11 items (0)   Select 12 items (0) Select 13 items (0)   Select 14 items (0) Select 15 items (0)
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7	Which Internet banking service provider are you most frequently used?
	A- HSBC (80)  B- Bank of China (4)  C- Standard Chartered (5)  D- Hang Seng Bank (37)  E- Bank of East Asia (3)  F- DBS (0)  G- Citibank (2)  H- Dah Sing Bank (0)  I- Wing Hang Bank (1)  J- Citic Ka Wah Bank (1)  K- Wing Lung Bank (0)  L- Fubon Bank (0)  M- Shanghai Commercial Bank (2)  N- Bank of Communications (2)  O- Others (1)
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8	Where do you usually access the Internet banking website? (multiple answers)
	A- Home (118)  B- Workplace (86)  C- School (0)  D- Public website terminal (e.g. internet cafe, library) (1)  E- Wireless access in public place (0)  F- Others (1)
	No Selection (71)   Select 1 item (70)   Select 2 items (68) Select 3 items (0)   Select 4 items (0) Select 5 items (0)   Select 6 items (0)
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9	What do you use Internet banking for (multiple answers)?
	A- Personal banking (134)  B- Business banking (6)  C- Corporate banking (2)  D- Other (2)
	No Selection (74)   Select 1 item (126)   Select 2 items (9) Select 3 items (0)   Select 4 items (0)
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10	In general, how often do you visit the Internet banking website?
	A- At least once a day (20)  B- Once a day (11)  C- Several times a week (38)  D- Once a week (24)  E- Several times a month (29)  F- Once a month (8)  G- Every few months (7)
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11	On average, how long per week do you spend on browsing and exploring the Internet banking website?
	A- Less than 15 minutes (62)  B- 15 - 30 minutes (52)  C- 31 - 60 minutes (9)  D- 1 - 2 hours (7)  E- 3 - 4 hours (2)  F- More than 4 hours (2)
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12	Checking account balance/statement
	A- Never (2)  B- Seldom (12)  C- Sometimes (24)  D- Frequently (39)  E- Always (59)
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13	Paying bills
	A- Never (18)  B- Seldom (21)  C- Sometimes (40)  D- Frequently (35)  E- Always (19)
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14	Paying credit card expense
	A- Never (37)  B- Seldom (15)  C- Sometimes (28)  D- Frequently (29)  E- Always (25)
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15	Credit application (i.e. loan or credit card)
	A- Never (107)  B- Seldom (20)  C- Sometimes (3)  D- Frequently (1)  E- Always (0)
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16	Applying for an insurance
	A- Never (96)  B- Seldom (19)  C- Sometimes (18)  D- Frequently (1)  E- Always (1)
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17	Investing and managing investment
	A- Never (71)  B- Seldom (19)  C- Sometimes (31)  D- Frequently (9)  E- Always (6)
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18	Money transaction
	A- Never (15)  B- Seldom (21)  C- Sometimes (45)  D- Frequently (31)  E- Always (21)
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19	Foreign exchange
	A- Never (85)  B- Seldom (22)  C- Sometimes (19)  D- Frequently (1)  E- Always (4)
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20	Getting market information
	A- Never (40)  B- Seldom (30)  C- Sometimes (41)  D- Frequently (14)  E- Always (9)
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