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Questionnaire Name - The impact on customer satisfaction on home delivery service convenience for fashion products

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1	Gender
	A- Female (10)  B- Male (2)
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2	Age
	A- Below 15・s (0)  B- 15-19・s (0)  C- 20-24・s (9)  D- 25-29・s (2)  E- 30-34・s (1)  F- Above 35・s (0)
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3	Occupation
	A- Student (9)  B- Full time work (3)
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4	Income level
	A- Below $6 000 (8)  B- $6 000-9 000 (0)  C- $9 001-12 000 (0)  D- $12 001-15 000 (2)  E- $15 001-18 000 (1)  F- Above $18 000 (1)
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5	Do you have Prior experience in purchasing fashion products online?
	A- Yes (9)  B- No (3)
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6	How often do you purchase online?
	A- Once per week (0)  B- Twice per week (1)  C- Once per month (7)  D- Twice per month (1)  E- Once per year (3)  F- Others (0)
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7	How much did you spend on average each time?
	A- Below $250 (4)  B- $250-500 (8)  C- $501-1000 (0)  D- $1001-2000 (0)  E- Above $2000 (0)
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8	Which E-tailer do you use the most?
	A- Taobao (10)  B- eBay (1)  C- Amazon (1)  D- Others (0)
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9	I understand home delivery refers to the order fulfillment process finishing at home or a nearby customer collection point.
	A- Yes (11)  B- No (1)
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10	I feel e-tailers understand what elements help my decision making.
	A- 1 (0)  B- 2 (2)  C- 3 (3)  D- 4 (4)  E- 5 (2)  F- 6 (1)  G- 7 (0)
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11	I feel e-tailers understand what elements help my access to home delivery.
	A- 1 (0)  B- 2 (0)  C- 3 (5)  D- 4 (2)  E- 5 (3)  F- 6 (2)  G- 7 (0)
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12	I feel e-tailers understand what elements help my online transaction on using home delivery.
	A- 1 (0)  B- 2 (2)  C- 3 (2)  D- 4 (4)  E- 5 (3)  F- 6 (1)  G- 7 (0)
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13	I feel e-tailers understand what elements help me to reach the core benefit of buying.
	A- 1 (0)  B- 2 (0)  C- 3 (5)  D- 4 (4)  E- 5 (2)  F- 6 (1)  G- 7 (0)
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14	I feel e-tailers understand what post-purchase service I need.
	A- 1 (0)  B- 2 (3)  C- 3 (2)  D- 4 (3)  E- 5 (3)  F- 6 (0)  G- 7 (1)
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15	The service specification provided by e-tailer helps my purchase decision making.
	A- 1 (0)  B- 2 (0)  C- 3 (1)  D- 4 (4)  E- 5 (6)  F- 6 (1)  G- 7 (0)
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16	The access specification provided by e-tailer helps my purchase decision making.
	A- 1 (0)  B- 2 (0)  C- 3 (1)  D- 4 (4)  E- 5 (5)  F- 6 (2)  G- 7 (0)
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17	The transaction specification provided by e-tailer helps me understanding the purchase process.
	A- 1 (0)  B- 2 (0)  C- 3 (0)  D- 4 (5)  E- 5 (4)  F- 6 (2)  G- 7 (1)
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18	The service quality specification provided by e-tailer strengthens my confident towards the core benefit of purchase.
	A- 1 (0)  B- 2 (0)  C- 3 (1)  D- 4 (5)  E- 5 (4)  F- 6 (2)  G- 7 (0)
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19	The service quality specification provided by e-tailer helps me understanding my right of post-purchase service.
	A- 1 (0)  B- 2 (0)  C- 3 (1)  D- 4 (5)  E- 5 (4)  F- 6 (2)  G- 7 (0)
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20	The fulfillment of service delivery to service quality specification avoids extra time and effort to decide which supplier to use.
	A- 1 (0)  B- 2 (0)  C- 3 (1)  D- 4 (2)  E- 5 (6)  F- 6 (3)  G- 7 (0)
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