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Questionnaire Name - Investiage the E-Banking to E-Commence

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1	How long have you been a customer of Yahoo
	A- i. Less than 1 month (0)  B- ii. 1 to 6 months (0)  C- iii. 6 months to 1 year (0)  D- iv. 1 to 3 years (1)  E- v. Over 3 years (1)
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2	Product/Service quality
	A- 1. (0)  B- 2. (1)  C- 3. (0)  D- 4. (1)  E- 5. (0)  F- 6. (0)
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3	The value of Yahoo's products for price
	A- 1. (0)  B- 2. (0)  C- 3. (1)  D- 4. (1)  E- 5. (0)  F- 6. (0)
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4	Purchase experience
	A- 1. (0)  B- 2. (0)  C- 3. (0)  D- 4. (1)  E- 5. (0)  F- 6. (1)
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5	After purchase service
	A- 1. (0)  B- 2. (0)  C- 3. (0)  D- 4. (1)  E- 5. (0)  F- 6. (1)
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6	Is there anything you would like to tell Yahoo about its any of its products or services that was not already asked in the survey? Please type answer in space provided below_____________
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7	Oral
	A- Chinese (0)  B- English (2)  C- Other: (0)
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