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  Questionnaire Name - Survey of MTR Service Performance
  Showing 1-20 of 26 | Next     
1   What is your age group?
 
 
 A-Below 15 (0)
 B-15-20 (5)
 C-20-30 (61)
 D-30-40 (11)
 E-40-50 (2)
 F-above 50 (0)
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2   What is your occupation?
 
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3   What is your monthly income range?
 
 
 A-Below $5000 (8)
 B-$5000-$10000 (15)
 C-$10000-$15000 (26)
 D-$15000-$20000 (11)
 E-$20000-$30000 (9)
 F-$30000 or above (8)
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4   How often do you take MTR within a week?
 
 
 A-Below 5 times (35)
 B-5-10 times (27)
 C-10-15 times (16)
 D-16-20 times (1)
 E-20-25 times (0)
 F-more than 25 times (0)
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5   Stability of the train when traveling ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (14)
 B-2 (38)
 C-3 (17)
 D-4 (6)
 E-5 (4)
 F-6 (0)
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6   When the train reaches the interchanging station, the situation of the interchanging connection coordination ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (5)
 B-2 (30)
 C-3 (31)
 D-4 (10)
 E-5 (2)
 F-6 (1)
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7   Quality of staff live broadcast ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (3)
 B-2 (20)
 C-3 (32)
 D-4 (13)
 E-5 (8)
 F-6 (1)
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8   Quality of the recorded broadcast ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (18)
 B-2 (31)
 C-3 (21)
 D-4 (4)
 E-5 (5)
 F-6 (0)
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9   Announcement of ˇ§Please keep clear from the door ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (16)
 B-2 (28)
 C-3 (24)
 D-4 (4)
 E-5 (5)
 F-6 (0)
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10   When the train delayed, staff could provide prompt and clear information to the passengers ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (5)
 B-2 (23)
 C-3 (32)
 D-4 (13)
 E-5 (5)
 F-6 (1)
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11   Tidiness of staff uniform ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (19)
 B-2 (29)
 C-3 (22)
 D-4 (5)
 E-5 (3)
 F-6 (1)
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12   Wearing name badge ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (13)
 B-2 (30)
 C-3 (24)
 D-4 (11)
 E-5 (1)
 F-6 (0)
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13   Attitude of staff toward passengersˇ¦ enquiry or need ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (12)
 B-2 (29)
 C-3 (25)
 D-4 (10)
 E-5 (2)
 F-6 (0)
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14   Staff performance at the platform ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (5)
 B-2 (30)
 C-3 (31)
 D-4 (8)
 E-5 (2)
 F-6 (1)
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15   Overall MTR environment - Tidiness ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (20)
 B-2 (31)
 C-3 (18)
 D-4 (5)
 E-5 (4)
 F-6 (0)
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16   Overall MTR environment - Lighting ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (17)
 B-2 (34)
 C-3 (14)
 D-4 (12)
 E-5 (1)
 F-6 (0)
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17   Overall MTR environment - Ventilation ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (11)
 B-2 (26)
 C-3 (20)
 D-4 (13)
 E-5 (8)
 F-6 (1)
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18   Overall MTR environment - Opening hours ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (9)
 B-2 (29)
 C-3 (18)
 D-4 (12)
 E-5 (8)
 F-6 (3)
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19   Overall MTR environment - Frequency of trains during peak hour ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (11)
 B-2 (30)
 C-3 (22)
 D-4 (6)
 E-5 (10)
 F-6 (0)
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20   Overall MTR environment - Sufficiency of signpost to passengers ("1" stands for highly satisfied, "6" stands for highly dissatisfied)
 
 
 A-1 (9)
 B-2 (33)
 C-3 (20)
 D-4 (11)
 E-5 (4)
 F-6 (0)
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