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Questionnaire Name - Birmingham Museums & Art Gallery Website Survey

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1	Where did you find out about the www.bmag.org.uk website?
	A- Saw address advertised (6)  B- Link from another site (6)  C- Regularly visit the site/favourites (14)  D- From a leaflet / publication (4)  E- From a search engine (19)  F- From a friend or colleague (18)  G- Don't remember (5)  H- Other (9)
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2	How often do you visit this website?
	A- First time (30)  B- Less than once a year (3)  C- Once or twice a year (8)  D- 3 or 4 times a year (7)  E- 5 to 10 times a year (13)  F- Once a month (9)  G- Once a week (11)
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3	What are your main reasons for visiting our website? Please tick all that apply.
	A- Just Browsing (24)  B- Opening Times (15)  C- Exhibitions (44)  D- Events (33)  E- Information about venues. (26)  F- Information about accessibility at venues. (3)  G- General information about services. (15)  H- To find out more about something you’ve seen in a leaflet or advert. (14)  I- Looking for online collections (29)  J- Looking for online games / activities for kids (4)  K- Looking for information for schools (6)  L- BM&AG online shop (4)  M- Commercial services (1)  N- Plans & Policies (7)  O- Renaissance (6)  P- Volunteering (2)  Q- Employment Opportunities (9)  R- To make a complaint (0)
	No Selection (4)   Select 1 item (22)   Select 2 items (16) Select 3 items (17)   Select 4 items (10) Select 5 items (6)   Select 6 items (3) Select 7 items (3)   Select 8 items (2) Select 9 items (0)   Select 10 items (0) Select 11 items (0)   Select 12 items (1) Select 13 items (0)   Select 14 items (0) Select 15 items (0)   Select 16 items (0) Select 17 items (0)   Select 18 items (0)
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4	Was finding the information you wanted:
	A- Very easy (15)  B- Easy (26)  C- Average (19)  D- Difficult (16)  E- Very difficult (5)
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5	Difficult to find information If the information you wanted was difficult to find, please say briefly what you were looking for and what problems you encountered:
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6	How easy or difficult did you find the website to use?
	A- Very easy (17)  B- Easy (29)  C- Average (23)  D- Difficult (10)  E- Very difficult (1)
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7	How would you rate the overall look and feel of the website?
	A- Very good (19)  B- Good (27)  C- Average (19)  D- Poor (14)  E- Very poor (2)
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8	How we might improve the site?
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9	What new content would you like to see on the website?
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10	How often do you visit Birmingham Museums & Art Gallery?
	A- Never visited (12)  B- Once or twice a year (25)  C- 3 or 4 times a year (15)  D- 5 to 10 times a year (8)  E- More than 10 times in a year (18)
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11	How has the website influenced your plans to visit BMAG?
	A- More likely to visit BM&AG (56)  B- Less likely to visit BM&AG (13)
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12	Age Range
	A- 15 and under (0)  B- 16-17 (3)  C- 18-24 (5)  D- 25-34 (31)  E- 35-44 (16)  F- 45-54 (12)  G- 55-64 (9)  H- 65+ (4)
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13	Gender
	A- Male (19)  B- Female (58)  C- Not Stated (1)
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14	Location
	A- Birmingham (38)  B- Elsewhere In the region (22)  C- Elsewhere in the UK (17)  D- Outside the UK (4)  E- Not stated (0)
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15	Ethnicity
	A- Not Stated (2)  B- White: British (53)  C- White: Irish (3)  D- White: Other White (8)  E- Mixed: White and Black Caribbean (0)  F- Mixed: White and Black African (0)  G- Mixed: White and Asian (2)  H- Mixed: Other Mixed (1)  I- Asian or Asian British: Indian (1)  J- Asian or Asian British: Pakistani (1)  K- Asian or Asian British: Bangladeshi (0)  L- Asian or Asian British: Other Asian (1)  M- Black or Black British: Caribbean (1)  N- Black or Black British: African (1)  O- Black or Black British: Other Black (0)  P- Chinese or other ethnic group: Chinese (0)  Q- Chinese or other ethnic group: Other ethnic group (0)  R- other (4)
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16	Disability
	A- Yes (4)  B- No (75)
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