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Summary
Welcome!
Questionnaire Name - Questionnaire on Customer Satisfaction of HKIA
Questionnaire Details
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1
Age
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A-
Under 18 (1)
B-
18-25 (45)
C-
26-30 (8)
D-
31-35 (7)
E-
36-40 (5)
F-
41-45 (3)
G-
Above 45 (4)
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2
Gender
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A-
Female (41)
B-
Male (28)
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3
Education Level
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A-
Elementary (2)
B-
High School (10)
C-
College (14)
D-
University (40)
E-
Master or Above (6)
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4
Occupation
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A-
Business (5)
B-
Education (8)
C-
Medical (4)
D-
Politic and Public Affairs (2)
E-
Student (31)
F-
Technology (4)
G-
Others (19)
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5
Thinking about the overall performance of HKIA, how would you rate HKIA?
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A-
Excellent (21)
B-
Good (39)
C-
Fair (9)
D-
Poor (4)
E-
Extremely Poor (0)
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6
How would you rate the terminal comfort of HKIA when you come to HKIA in the first time?
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A-
Excellent (26)
B-
Good (35)
C-
Fair (11)
D-
Poor (0)
E-
Extremely Poor (0)
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7
How would you rate the guideboard and instruction in HKIA that help you to indicate the right direction?
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A-
Very Clear (9)
B-
Clear (30)
C-
Fair (27)
D-
Ambiguous (7)
E-
Very Ambiguous (0)
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8
Thinking about the process of security and immigration, how would you rate the overall performance?
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A-
Excellent (13)
B-
Good (40)
C-
Fair (20)
D-
Poor (0)
E-
Extremely Poor (0)
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9
Have you ever been to Terminal 2 in HKIA?
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A-
Yes (60)
B-
No (13)
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10
The reason you go to Terminal 2.
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A-
Check-in (26)
B-
Having meal (17)
C-
Shopping (7)
D-
Switching shuttle bus to Mainland China (3)
E-
Others (7)
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11
Thinking about the way from Terminal 2 to the boarding gate, how would you rate the ease of this way?
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A-
Complicated (12)
B-
Fair (33)
C-
Easy (10)
D-
No this experience before (4)
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12
Thinking about the guideboard of Terminal 2, how would you rate the adequacy of the guideboards showing you the direction to Terminal 2?
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A-
Very Adequate (3)
B-
Adequate (23)
C-
Fair (22)
D-
Ambiguous (12)
E-
Very Ambiguous (0)
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13
If more shops open in Terminal 2, will you visit there again when you come to HKIA next time?
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A-
Yes (38)
B-
No (22)
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14
Do you think that the performance of Terminal 2 affect your impression on HKIA?
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A-
Yes (39)
B-
No (21)
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15
Have you even been to North Satellite Concourse in HKIA?
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A-
Yes (29)
B-
No (44)
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16
Thinking about the way from the security check and immigration to the North Satellite Concourse, how much time you take on this way?
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A-
10-15 minutes (4)
B-
15-20 minutes (11)
C-
20-25 minutes (9)
D-
25-30 minutes (2)
E-
over 30 minutes (3)
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17
Thinking about the ease to the North Satellite Concourse, how would you rate the way to go to there?
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A-
Very Complicated (7)
B-
Complicated (14)
C-
Fair (5)
D-
Easy (3)
E-
Very Easy (0)
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18
Thinking about the propaganda of North Satellite Concourse, how would you rate the level of publicizing North Satellite Concourse in HKIA?
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A-
Very high level of publicizing (0)
B-
High level of publicizing (6)
C-
Enough publicizing (10)
D-
Low level of publicizing (7)
E-
Very low level of publizing (6)
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19
Do you think that the performance of North Satellite Concourse affect your impression on HKIA?
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A-
Yes (25)
B-
No (2)
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20
Do you know World Airport Awards of Skytrax?
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A-
Yes (35)
B-
No (38)
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