Home ->  Summary

Welcome!

Questionnaire Name - Questionnaire on Customer Satisfaction of HKIA

Questionnaire Details Download data(Format 1) Download data(Format 2) Showing 1-20 of 24 | Next

1	Age
	A- Under 18 (1)  B- 18-25 (45)  C- 26-30 (8)  D- 31-35 (7)  E- 36-40 (5)  F- 41-45 (3)  G- Above 45 (4)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
2	Gender
	A- Female (41)  B- Male (28)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
3	Education Level
	A- Elementary (2)  B- High School (10)  C- College (14)  D- University (40)  E- Master or Above (6)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
4	Occupation
	A- Business (5)  B- Education (8)  C- Medical (4)  D- Politic and Public Affairs (2)  E- Student (31)  F- Technology (4)  G- Others (19)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
5	Thinking about the overall performance of HKIA, how would you rate HKIA?
	A- Excellent (21)  B- Good (39)  C- Fair (9)  D- Poor (4)  E- Extremely Poor (0)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
6	How would you rate the terminal comfort of HKIA when you come to HKIA in the first time?
	A- Excellent (26)  B- Good (35)  C- Fair (11)  D- Poor (0)  E- Extremely Poor (0)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
7	How would you rate the guideboard and instruction in HKIA that help you to indicate the right direction?
	A- Very Clear (9)  B- Clear (30)  C- Fair (27)  D- Ambiguous (7)  E- Very Ambiguous (0)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
8	Thinking about the process of security and immigration, how would you rate the overall performance?
	A- Excellent (13)  B- Good (40)  C- Fair (20)  D- Poor (0)  E- Extremely Poor (0)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
9	Have you ever been to Terminal 2 in HKIA?
	A- Yes (60)  B- No (13)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
10	The reason you go to Terminal 2.
	A- Check-in (26)  B- Having meal (17)  C- Shopping (7)  D- Switching shuttle bus to Mainland China (3)  E- Others (7)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
11	Thinking about the way from Terminal 2 to the boarding gate, how would you rate the ease of this way?
	A- Complicated (12)  B- Fair (33)  C- Easy (10)  D- No this experience before (4)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
12	Thinking about the guideboard of Terminal 2, how would you rate the adequacy of the guideboards showing you the direction to Terminal 2?
	A- Very Adequate (3)  B- Adequate (23)  C- Fair (22)  D- Ambiguous (12)  E- Very Ambiguous (0)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
13	If more shops open in Terminal 2, will you visit there again when you come to HKIA next time?
	A- Yes (38)  B- No (22)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
14	Do you think that the performance of Terminal 2 affect your impression on HKIA?
	A- Yes (39)  B- No (21)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
15	Have you even been to North Satellite Concourse in HKIA?
	A- Yes (29)  B- No (44)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
16	Thinking about the way from the security check and immigration to the North Satellite Concourse, how much time you take on this way?
	A- 10-15 minutes (4)  B- 15-20 minutes (11)  C- 20-25 minutes (9)  D- 25-30 minutes (2)  E- over 30 minutes (3)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
17	Thinking about the ease to the North Satellite Concourse, how would you rate the way to go to there?
	A- Very Complicated (7)  B- Complicated (14)  C- Fair (5)  D- Easy (3)  E- Very Easy (0)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
18	Thinking about the propaganda of North Satellite Concourse, how would you rate the level of publicizing North Satellite Concourse in HKIA?
	A- Very high level of publicizing (0)  B- High level of publicizing (6)  C- Enough publicizing (10)  D- Low level of publicizing (7)  E- Very low level of publizing (6)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
19	Do you think that the performance of North Satellite Concourse affect your impression on HKIA?
	A- Yes (25)  B- No (2)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)
20	Do you know World Airport Awards of Skytrax?
	A- Yes (35)  B- No (38)
	View Details    Download this question    Download data(Format 1)    Download data(Format 2)