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Questionnaire on customer satisfaction with VEET's products
作 者 : Cherry
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By finding out the problems of VEET’s products, VEET can improve its existing products or develop a new kind of product in order to increase customer satisfaction and customer loyalty.
Rate the importance of criteria when you choose a depilatory product(脫毛產品). (1-least important , 5-most important)
1
2
3
4
5
1*
Price
2*
Brand name
3*
Using Time
4*
Ease of application
5*
Smoothness
6*
Long lasting(持久)
7*
Cleanness
8*
Anti-sensitive(防敏感)
9*
Odour(氣味)
10*
Safety
11*
Are you still constantly using Veet’s Lotion and cream(脫毛膏) now?
Yes - Less than once per week
Yes - more than once per week
No
Never used
如 果 你 回 答 '
Never used
', 請 跳 到
20
.
Rate the following effects of Veet’s Lotion and cream(脫毛膏). (1-least satisfied , 5-most satisfied)
1
2
3
4
5
12
Using Time
13
Ease of application
14
Smoothness
15
Long lasting(持久)
16
Cleanness
17
Anti-sensitive(防敏感)
18
Odour(氣味)
19
Safety
20*
Are you still constantly using Veet’s Wax(脫毛蠟) now?
Yes - Less than once per week
Yes - more than once per week
No
Never used
如 果 你 回 答 '
Never used
', 請 跳 到
29
.
Rate the following effects of Veet’s wax(脫毛蠟). (1-least satisfied , 5-most satisfied)
1
2
3
4
5
21
Using Time
22
Ease of application
23
Smoothness
24
Long lasting(持久)
25
Cleanness
26
Anti-sensitive(防敏感)
27
Odour(氣味)
28
Safety
Rate the following possible improvements that will attract you to use the new products of Veet. (1-least attractive , 5-most attractive)
29*
a new depilatory cream requires shorter staying time on skin
30*
a new depilatory cream with pleasant scent
31*
a new depilatory cream with prolonged depilatory result
32*
a new depilatory wax could produce less pain
33*
a new depilatory product that removes hair cleaner and evener
34*
a new depilatory product provides with pre-shaved and after-shaved gel for relieving and moisturising
35*
Your age
16-20
21-25
26-30
31-40
>40
36*
Your income
<$5000
$5000-$10000
$10001-$20000
$20001-$30000
>$30000
必 須 回 答 有 '*' 記 號 的 問 題
Thank you for your participation!
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