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Questionnaire on customer satisfaction with VEET's products
作 者 : Cherry
列 印 遞 交   |  複 卷  
By finding out the problems of VEET’s products, VEET can improve its existing products or develop a new kind of product in order to increase customer satisfaction and customer loyalty.
Rate the importance of criteria when you choose a depilatory product(脫毛產品). (1-least important , 5-most important)
1 2 3 4 5
1*Price
2*Brand name
3*Using Time
4*Ease of application
5*Smoothness
6*Long lasting(持久)
7*Cleanness
8*Anti-sensitive(防敏感)
9*Odour(氣味)
10*Safety
11*    Are you still constantly using Veet’s Lotion and cream(脫毛膏) now?
Yes - Less than once per week
Yes - more than once per week
No
Never used
如 果 你 回 答 'Never used', 請 跳 到 20.
Rate the following effects of Veet’s Lotion and cream(脫毛膏). (1-least satisfied , 5-most satisfied)
1 2 3 4 5
12Using Time
13Ease of application
14Smoothness
15Long lasting(持久)
16Cleanness
17Anti-sensitive(防敏感)
18Odour(氣味)
19Safety
20*    Are you still constantly using Veet’s Wax(脫毛蠟) now?
Yes - Less than once per week
Yes - more than once per week
No
Never used
如 果 你 回 答 'Never used', 請 跳 到 29.
Rate the following effects of Veet’s wax(脫毛蠟). (1-least satisfied , 5-most satisfied)
1 2 3 4 5
21Using Time
22Ease of application
23Smoothness
24Long lasting(持久)
25Cleanness
26Anti-sensitive(防敏感)
27Odour(氣味)
28Safety
Rate the following possible improvements that will attract you to use the new products of Veet. (1-least attractive , 5-most attractive)
29*a new depilatory cream requires shorter staying time on skin
30*a new depilatory cream with pleasant scent
31*a new depilatory cream with prolonged depilatory result
32*a new depilatory wax could produce less pain
33*a new depilatory product that removes hair cleaner and evener
34*a new depilatory product provides with pre-shaved and after-shaved gel for relieving and moisturising
35*    Your age
16-20 21-25 26-30 31-40 >40
36*    Your income
<$5000 $5000-$10000
$10001-$20000 $20001-$30000
>$30000


必 須 回 答 有 '*' 記 號 的 問 題

   

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