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itSMF Hong Kong Chapter Members' Survey
Author: itSMF HK
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Dear Fellow Members,

This survey will help us to formulate and plan our future activities to serve you better. Please take a few minutes to complete the questionnaire. If you have any question relating to the survey, please send an email to info@itsmf.org.hk.

As a token of appreciation, a HK$20 Maxim's MX gift coupon will be given to respondents to this survey.
1/11 Member's information
1*    Your name
2*    Your Email address
3    Your itSMF Membership # (Optional)
4*    Your IT Service Management Qualification (check all that apply)
ITIL V2 Foundation
ITIL V2 Practitioner
ITIL V2 Manager
ITIL V3 Foundation
ITIL V3 Intermediate
ITIL V3 Expert
ITIL V3 Master
N.A.
2/11 - Please rank importance of the following member benefits
Extremely Important Very Important Important Doesn't Matter
5*Discount on books
6*Discount on vendors' training and seminars
7*itSMF conferences and seminars
8*e-Forum "Ask the Community"
9*Newsletter
10*Contact with fellow practitioners
11    Others (please specify)
3/11 - Please rank importance to you for joining itSMF
Extremely Important Very Important Important Doesn't Matter
12*Obtain professional recognition
13*Participate in continuous professional development
14*Contribute to development of my IT organization
15*Contribute to growth of the IT Service Management
16*Network with peers
17*Share experience with members
18*Know IT Service Management products and trainings offered by vendors
4/11 - Please rank the topics of interest
Extremely Interested Very Interested Interested Doesn't Matter
19*Basics of IT Service Management
20*In-depth discussion on specific processes
21*Professional qualification
22*Organizational maturity and certification
23*Inter-relationship of ITSM and other IT professional organizations, e.g., PMI, ISACA.
24*Local IT Service Management news
25*International IT Service Management news
26    Others (please specify)
5/11 - Please rank the preferred event format
Extremely Preferred Highly Preferred Preferred Doesn't Matter
27*Seminar and Lecture
28*Workshop and Study Groups
29*Networking and Informal Gatherings
30*White Papers
31*e-Forum "Ask the Community"
32*Newsletter
33    Others
6/11 - Please rank the preferred event format (cont'd)
34*    Seminar and Lecture
Weekday Office Hour
Weekday After Office
Weekend
Doesn't Matter
35*    Workshop and Study Groups
Weekday Office Hour
Weekday After Office
Weekend
Doesn't Matter
36*    Networking and Informal Gatherings
Weekday Office Hour
Weekday After Office
Weekend
Doesn't Matter
7/11 - Please select the preferred event frequency for both type of events
37*    Professional (seminars and workshops)
Monthly Bi-monthly Quarterly
38*    Membership (networking and informal gatherings)
Monthly Bi-monthly Quarterly
8/11 - Please rate in general our arrangement for events
Excellent Very Good Good Satisfactory Needs Improvement
39*Annoucement Method
40*Registration
41*Fees
42*Payment Method
43*Venue
44*Food
9/11 - Website
45*    On average, what is your frequency of visiting the Hong Kong Chapter's Website (http://www.itsmf.org.hk)
2 times a week (or more)
Once a week
Monthly
Rarely
Never
46*    Please select the 3 most liked features
Qualifications ITIL Glossary
Website Links HK Chapter Info
News Events
Newsletter Bookshop
Ask the Community
47    What new features that you want to see on the Website?
48    Any comments on the HK Chapter Website
10/11 - Newsletter "itSMart"
49*    Have you read the itSMF HK Chapter Newsletter?
Yes
No please specify:
50    What new topics are you interested to read from the Newsletter?
51*    Are you interested to share your IT Service Management experience in our Newsletter
Yes No
52    Other suggestions to the Newsletter Editorial Team
11/11 - General to itSMF HK Chapter
53    Other comments or suggestions to the Chapter.


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