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Netbook satisfaction study
Author: wayne
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I am a graduate of Yuan Ze University to do a research about Netbook (The term, "Netbook", was introduced by Intel in February 2008 to describe a category of small-sized,llow-cost,llight weight,lean function subnotebooks optimized for Internet access and core computing functions.), the purpose is to study its satisfaction when consumers purchase and use Netbook. The questionnaire would be confidential, all data is only for research. Your precious opinion is the key point for this successful research. Appreciate your great enthusiasm and support.
Part I:How do you think of your Netbook in accordance with below questions?
1.strongly disagree 2.somewhat disagree 3.neither agree nor disagree 4.somewhat agree 5.strongly agree
1 2 3 4 5
1*good reputation and words-of-mouth of brand.
2*good reputation and words-of-mouth of vendor.
3*good marketing ads on product.
4*price cheap.
5*installment provide.
6*tiny and light for portability.
7*good cosmetic design.
8*with safety and EMI certificate on the label.
9*safety design to protect the user.
10*the machine is not overheat after long time using.
11*data anti-piracy measure, such as fingerprint device.
12*completed hardware and software bundle.
13*storage volume enough.
14*the module design is easy for assembly and disassembly.
15*execute speed fast.
16*good display size and visual angle on LCD.
17*easy to surf on the internet.
18*new device install smoothly.
19*components are highly compatible with other. brands'.
20*good system reliability, not easily crack.
21*long operating time, such as long battery life and good power management.
22*long life time on components.
23*easily got repair parts.
24*training course.
25*good repair location for service.
26*good attitude of distributor's after-service.
27*good quality of distributor's repair.
28*at least one year warranty.
29*good channel to complain.
30*timely information on the internet for customers.
31*the more you use the product, the easier you operate its function.
32*AMD's new chipset's, lower TPD would highly affect your satisfaction on Intel's Netbook.
Part II: Please have a rating on your Netbook.
33*    how many Notebooks do you have before getting Netbook? (ʶRNETBOOKe, AXxOq?)
0 1 2 3
OTHER please specify:
34*    what is your Netbook brand? (ANETBOOK~P?)
ASUS ACER DELL HP
MSI GIGABYTE ECS TWINHEAD
LENOVO
OTHER please specify:
35*    how long do you use your Netbook in one day? (A@ѨϥΦh[NETBOOK?)
<2 HOURS 2~4 HOURS 4~6 HOURS
6~8 HOURS >8 HOURS
36*    which part will be your most concerned on your Netbook? (ANETBOOK~?)
cosmetic
safety
functionality
expansion and compatibility
reliability
service
communication
popularity
economy
other please specify:
37*    I am very satisfied with my Netbook? (ګD`NڪNETBOOK?)
1.strongly disagree 2.somewhat disagree
3.ok 4.somewhat agree
5.strongly agree
38*    I am very willing to buy another, the same brand Netbook again? (ګD`֩AʶRP~PNETBOOK?)
1.strongly disagree 2.somewhat disagree
3.ok 4.somewhat agree
5.strongly agree
Part III: Individual Basic Data
39*    what is your sex? (AʧO?)
Male Female
40*    what is your ages? (A~?)
<=10 11~20 21~30 31~40 41~50
51~60 61~70 >71
41*    which country do you live in? (Aҩ~a?)
42*    which city do you live in? (Aҩ~?)
43*    what is your occupation? (A¾~?)
businessman student
engineer researcher
teacher labor
farmer army man
public servant
other please specify:
44*    what is your education level? (AШ|{?)
elementary school junior high
senior high college
graduate
other please specify:
45*    what is your monthly paid? (A~?)
< 700 usd 700-1000 usd
1001-1500 usd 1501-2000 usd
> 2001 usd
Part IV: Suggestion
46    other product development recommendation, such as specification, cosmetic, functionality, software, packing, bios, etc. (䥦~}oij? pW, ~[, \, n, ], BIOS )
47    other quality recommendation to improve. (䥦~ﵽij?)


Questions with '*' sign must be answered

   

Please note your answers will be open to public.
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